Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client”) and Top Notch Computer Support, LLC ("Company", “we”, “us”, or “our”), concerning your access to and use of our computer support and IT services. You agree that by engaging our services, you have read, understood, and agreed to be bound by all of these Terms of Service.

2. Services

Top Notch Computer Support, LLC provides a range of computer support and IT services including, but not limited to, computer repair and tune‑ups, virus and malware removal, data backup and recovery, and network and Wi‑Fi troubleshooting. The specific scope of services, deliverables, and timelines will be outlined in a separate Statement of Work (SOW) or service agreement for each Client.

3. Client Obligations

The Client agrees to provide all necessary access to information, data, devices, and systems (e.g., computers, user accounts, network equipment, and relevant passwords or access codes) required for Top Notch Computer Support, LLC to perform the agreed-upon services. The Client is responsible for the accuracy and legality of all materials and information provided to us in connection with the services.

4. Payment Terms

Payment for services will be governed by the terms specified in the Client's SOW or service agreement. Services may be billed on a per‑visit, hourly, or recurring support basis, payable in advance or upon completion, as specified in the agreement. Late payments may result in a suspension of services and/or late fees as specified in the agreement. All third-party costs, such as software licenses, replacement hardware, or subscription fees, are the sole responsibility of the Client and are to be paid directly to the third-party provider unless otherwise specified.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the term of the engagement. This includes business strategies, client data, campaign performance data, and other non-public information. This obligation of confidentiality shall survive the termination of the service agreement.

6. Intellectual Property

The Client shall retain ownership of all pre-existing intellectual property, including software licenses, data, and content provided to Top Notch Computer Support, LLC. Any new configurations, documentation, or materials developed by Top Notch Computer Support, LLC specifically for the Client during the engagement shall become the property of the Client upon full payment for the services rendered, unless otherwise agreed in writing.

7. Limitation of Liability

Top Notch Computer Support, LLC will make every effort to resolve technical issues and improve system performance, but we do not guarantee specific results, such as complete prevention of future failures, data loss, or security breaches, as these are subject to factors beyond our direct control. In no event shall Top Notch Computer Support, LLC be liable for any lost profits, consequential, incidental, or special damages arising out of or in connection with our services.

8. Term and Termination

The term of the service agreement will be specified in the SOW. Either party may terminate the agreement with written notice, typically 30 days, as outlined in the SOW. Upon termination, the Client is responsible for all fees accrued up to the effective termination date. Top Notch Computer Support, LLC will cooperate in the transition of all relevant access and data back to the Client.

9. Governing Law

These Terms shall be governed by and defined following the laws of the jurisdiction in which Top Notch Computer Support, LLC is registered. Any disputes arising from these terms will be resolved in the appropriate courts of that jurisdiction.